What Information We Hold and Why
We collect the details you give us when you open your account: your name, contact number, email address and the payment method you link to your wallet — whether that is bKash, Nagad or Rocket. When you make a deposit or withdrawal, the transaction reference and
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wallet number are logged against your account record. We also collect device and session data, including your IP address, browser type and the pages you visit on our site, to detect unusual activity and keep your account secure. Cookies store your session state so you stay
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logged in when you switch between your phone browser and the app. We do not sell your personal data to third parties. We share it only where required to process your payment through the relevant local payment rail, to meet a lawful request from a competent
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authority, or to protect the security of our platform. Retention periods vary by data type: account registration details are held for as long as your account is active and for a period after closure as required by applicable rules; transaction records linked to bKash, Nagad or
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Rocket payments are retained in line with financial record-keeping requirements. You can request a copy of your data or ask us to correct inaccurate details at any time by writing to our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.